Experts On Call offers a free consumer concierge and request service across a range of listed professional service categories. It gives people one place to explain what they need before looking for a suitable service provider.
Consumers can make a service request or call (02) 8357 4899. Service and provider availability varies according to the category, location and request details.
A practical starting point
Professional services cover many different occupations. Even a familiar job can involve questions about the right speciality, licence, scope or location. Experts On Call is intended to simplify that first step: describe the service in everyday language and provide the practical details you know.
The service is useful whether you already know the category or only know the outcome you need. A clear description can include the general location, preferred timing, property or vehicle details, and any requirements that matter to the request.
Experts On Call does not replace the provider’s professional assessment. The relevant provider supplies their own quote and service, and consumers decide whether the provider’s offer is suitable for them.
What the consumer service covers
The free consumer concierge and request service covers the categories listed on the Experts On Call website, including:
- tradies and building-related services;
- home services;
- automotive services;
- legal services;
- finance services;
- medical and dental services;
- hair and beauty services; and
- real estate services.
Availability is not the same for every category, location or request. Browse the services directory for current category information, then submit the most accurate description you can.
Clear boundaries matter
Experts On Call provides the request and concierge service. It does not supply a provider’s trade work, legal advice, financial advice, tax advice, credit advice, clinical advice or other professional service. Those services, together with any quote or fee explanation, come from the relevant provider.
For legal, finance and health requests, the provider must assess your circumstances and explain what they can offer. If there is an immediate threat to life, health or safety, call 000. Do not rely on an online request for emergency assistance.
Consumers should ask questions before agreeing to proceed. Depending on the category, relevant checks may include the provider’s identity, current licence or registration, authorisation, insurance, experience, written scope, price, timing and service terms. Learn more on the Trust and Safety page.
Free for consumers to request help
Consumers can submit a request and use the concierge service without a concierge fee. The provider’s professional service is separate and may have a cost. The provider supplies the quote or fee information for that service.
Before proceeding, make sure the provider explains what is included and excluded, how the price is calculated, when payment is due and what happens if the scope changes. This keeps the free request service distinct from the professional engagement that may follow.
Information for service providers
Professional service providers can read about expressing interest in the Experts On Call provider network. Expressions of interest are separate from consumer requests, and service fit and availability vary. No level of enquiries or work is promised.
Visit For Providers for the public information available about the opportunity and how to ask a provider-related question.
Experts On Call and Simple CRM
The consumer concierge is the primary marketplace service described across this site. Simple CRM is a secondary product for service businesses and has its own clearly labelled section.
Keeping these offers separate helps consumers make service requests without confusing them with business software information. Service providers and other business users can explore Simple CRM independently.
A straightforward approach
Useful service information should be clear about what is known and what varies. The focus here is on the service that can be described accurately: a free consumer request and concierge service across listed categories, with availability depending on the category, location and request details.
For a closer look at the consumer journey, read How It Works. For general questions, visit Contact.
Start with your request
Tell Experts On Call what service you need, the general location and any timing or requirements that could affect availability.
Find an expert through the free request service or call (02) 8357 4899.