Experts On Call offers a free consumer concierge and request service across listed professional service categories. Service businesses can express interest in the provider network and ask about opportunities relevant to the services they supply.
Service and provider availability varies by category, location and request. Expressing interest does not promise acceptance, enquiries, jobs, revenue, territory or exclusivity.
Understand the marketplace role
Consumers use Experts On Call to describe a service they need. The relevant provider supplies their own quote and professional service. Providers remain responsible for explaining what they offer, assessing whether a request is within their scope and giving the consumer accurate service and pricing information.
The public information on this page does not state how requests are allocated, how many providers may be considered or contacted, or how quickly an enquiry may arise. Those details should be confirmed directly before a provider makes a commercial decision.
Who can express interest?
Businesses operating in the service categories listed on the website can ask about the provider network. Categories include tradies, home services, automotive, legal, finance, medical and dental, hair and beauty, and real estate.
Category availability and provider needs can vary. An expression of interest is an enquiry, not confirmation that a category or location is open. Use the Contact page for provider questions.
Prepare clear business information
When asking about the provider network, be ready to describe your business accurately. Useful introductory information may include:
- your business and trading name;
- business contact details;
- the services you supply;
- the locations you serve;
- the best person to discuss the enquiry; and
- any licence, registration or authorisation relevant to your services.
Only provide information requested through an appropriate channel. Do not send passwords, payment-card details or unnecessary identity documents in a general enquiry. Review the Privacy Policy before providing personal information.
Be ready to explain your service
Consumers need enough information to decide whether a provider’s offer fits their circumstances. Providers should be prepared to explain:
- the proposed scope and any exclusions;
- the quote, fee basis and payment terms;
- who will perform the service;
- timing and availability for the particular request;
- changes, cancellation and variation terms;
- credentials relevant to the work and location; and
- how questions or concerns about the service are handled.
Requirements vary across professions and Australian jurisdictions. Providers are responsible for understanding and meeting the laws, licences, registrations, authorisations and professional obligations that apply to their own services.
Quotes and service delivery
The relevant provider supplies their own quote and service. Quote information should be clear enough for the consumer to understand the proposed work or advice, inclusions, exclusions, cost and important terms before deciding whether to proceed.
For legal, finance and health categories, providers must stay within their professional scope and explain the nature of the service they can supply. Experts On Call does not provide legal, financial, tax, credit or clinical advice through the concierge service.
No promised volume or outcome
Provider opportunities depend on consumer requests, category, location, availability and service fit. The existence of a category on the website does not indicate a particular level of demand. Past, current or future enquiry volume is not stated on this page.
Providers should assess any network opportunity on its actual written terms. Ask for complete information about applicable commercial arrangements, provider responsibilities, privacy obligations and exit terms before agreeing to participate.
Trust starts with accurate claims
Do not describe your business, licences, experience, insurance, availability or service areas more broadly than the evidence supports. Keep relevant information current and tell consumers promptly when a request falls outside your scope.
Consumers are encouraged to ask providers for current credentials and written service information. Read Trust and Safety to understand the practical checks presented to consumers.
Simple CRM is a separate product
Simple CRM is a secondary Experts On Call product for service businesses. It is presented separately from the consumer request service and provider expression-of-interest information.
Visit Simple CRM if you want to explore the product. This page does not state that using Simple CRM is required for a provider enquiry or that it changes access to consumer requests.
Ask a provider question
Use the provider path on the Contact Experts On Call page to express interest or ask for current information. Include your service category and general service locations so the nature of the enquiry is clear.
You can also call (02) 8357 4899. No operating hours or response time is promised on this page.