Experts On Call offers a free consumer concierge and request service across the professional service categories listed on this website. You tell us what you need, and the request can be considered in light of the service category, location and details supplied.
Service and provider availability varies. Making a request is not a booking and is not a quote from a provider. The relevant provider supplies their own quote and service.
1. Describe what you need
Start at the service request page or call (02) 8357 4899. You do not have to know the exact professional title or diagnose a problem before getting in touch.
A useful request generally includes:
- the service category, if you know it;
- a plain-English description of the work, issue or advice sought;
- the suburb, postcode or general service location;
- preferred timing and any genuine deadline;
- relevant project, property, vehicle or appointment details;
- known requirements that may affect the service; and
- safe contact details.
Be specific enough to make the request understandable, but do not include passwords, payment-card details, identity documents or unnecessary sensitive information. Legal, financial and health matters can involve particularly sensitive details, so keep an initial request to what is necessary to identify the kind of provider sought.
2. Use the free consumer request service
There is no concierge fee for consumers to submit a request through Experts On Call. The request service is a starting point for looking for a professional across the listed categories.
Availability depends on the service, location and request details. A category appearing on the website does not mean that a provider is available for every request. Avoid making time-sensitive plans on the assumption that a match or response will occur within a particular period.
3. Review information from a provider
If a relevant provider becomes available for your request, treat any conversation as an opportunity to assess the provider and their offer. Experts On Call does not supply the provider’s quote, advice or professional service.
The provider supplies their own quote and service. Before deciding whether to proceed, ask the provider to explain:
- their full business or professional name;
- the proposed scope, inclusions and exclusions;
- the price, fee basis and payment terms;
- expected timing and who will perform the work;
- cancellation and variation terms;
- licences, registrations or authorisations relevant to the service; and
- how service questions or concerns can be raised.
Where credentials matter, confirm that they are current and appropriate for the particular work and location. Official regulators or issuing bodies are stronger sources than a logo, screenshot or verbal statement alone.
4. Decide whether the service is right for you
You should make your own decision about a provider’s suitability, scope, quote and terms. Consider obtaining written information and asking follow-up questions before agreeing to work or advice.
The checks that matter will differ. A trade project may require a particular licence class and insurance. A lawyer may need current practising status and relevant expertise. A financial professional may require specific authorisations. A health professional must be qualified to assess the medical concern.
Read the Trust and Safety guidance for a practical checklist before proceeding.
Professional and emergency boundaries
Legal matters
Experts On Call does not provide legal advice. A legal practitioner must assess your circumstances, any relevant jurisdiction and the service they can provide. If a deadline applies, seek appropriate legal assistance rather than relying only on a general request.
Finance matters
Experts On Call does not provide financial, tax or credit advice. Ask the provider to explain their relevant authorisations, service scope, fees and any interests that may matter to your decision.
Health matters
Experts On Call does not provide diagnosis, clinical advice, treatment or emergency assistance. A qualified health professional must assess medical concerns. If there is an immediate threat to life or health, call 000.
Other immediate safety risks
Do not wait for an online request if there is an immediate threat to life, health or safety. Call 000 for emergency assistance in Australia.
Frequently asked questions
Is the request service free?
Yes. Consumers can submit a request and use the Experts On Call concierge service without a concierge fee. Any provider service cost is separate.
Can I call instead of making an online request?
Yes. Call (02) 8357 4899.
Who gives me a quote?
The relevant provider supplies their own quote or fee information. Experts On Call does not create the provider’s quote.
Are all categories available everywhere?
Service and provider availability varies by category, location and request details. No universal coverage is claimed.
How quickly does the process happen?
No response time is stated. Timing can vary, so use an appropriate direct or emergency service when a matter cannot wait.
Ready to begin?
Provide a clear description, general location, timing and safe contact details. The more relevant the information, the easier it is to understand the request.