Choose the contact path that best fits your enquiry. Experts On Call offers a free consumer concierge and request service across listed professional service categories. You can also call (02) 8357 4899.
No operating hours or response time is stated on this page. If there is an immediate threat to life, health or safety, call 000. Experts On Call is not an emergency service.
Looking for a professional service provider?
Use the service request page to describe what you need, the general location, preferred timing and any requirements that could affect availability. The consumer concierge and request service is free.
Service and provider availability varies by category, location and request details. Making a request is not a booking and is not a provider quote. The relevant provider supplies their own quote and service.
If you would rather speak by phone, call (02) 8357 4899.
Preparing a service enquiry
Providing concise, relevant information makes the enquiry easier to understand. Include:
- the service category, if known;
- a plain-English description of the work or assistance sought;
- the suburb, postcode or general location;
- preferred timing and any genuine deadline;
- relevant property, project, vehicle or appointment details; and
- safe contact information.
Do not include passwords, payment-card details, identity documents or sensitive information that is unnecessary for the initial enquiry. For legal, finance or health matters, keep the first message focused on the type of provider needed rather than detailed confidential records.
Following up an existing request
When contacting Experts On Call about a request you have already made, provide the name and contact detail used for that request and a reference number if you have one. Explain what has changed or what you need clarified.
Do not resend sensitive information in a general follow-up. Be cautious if anyone asks for passwords, card security codes or payment solely to discuss an existing request.
Professional service provider enquiries
If you operate a service business and want information about expressing interest in the provider network, visit For Providers. Category and location needs vary, and an enquiry does not promise acceptance, consumer enquiries or work.
When making a provider enquiry, state the services your business supplies and the general locations it serves. Ask for current written information before making any commercial decision.
Simple CRM enquiries
Simple CRM is a secondary product for service businesses. Product information is kept separate from the consumer concierge so each type of enquiry is clear.
Visit the Simple CRM section for product-related information. Do not place software account passwords, security credentials or unnecessary customer information in a general marketplace enquiry.
Safety, privacy and service concerns
Read Trust and Safety for practical guidance about provider credentials, quotes, personal information and concerns. Keep factual records relevant to your concern, such as dates, written communications and the provider’s quote or invoice.
For questions about a provider’s scope, price, scheduling or work, review the provider’s terms and raise the matter with the provider where appropriate. Experts On Call does not promise a particular investigation, mediation, resolution or timeframe through this contact page.
If a regulator, professional body, consumer agency or emergency service is the appropriate authority, contact that body directly. For immediate danger, call 000.
Professional advice disclaimers
Legal
Experts On Call does not provide legal advice. A legal practitioner must assess your circumstances. If a deadline applies, seek appropriate legal help rather than waiting on a general enquiry.
Finance
Experts On Call does not provide financial, tax or credit advice. Confirm the provider’s relevant authorisations and understand their service and fees before proceeding.
Health
Experts On Call does not provide diagnosis, clinical advice, treatment or emergency assistance. A qualified health professional must assess medical concerns. Call 000 for an immediate threat to life or health.
Contact by phone
Call (02) 8357 4899. Because availability and timing vary, use an appropriate direct professional or emergency service when a matter cannot wait.
For more about the consumer request process, read How It Works.