Privacy Policy - Experts On Call

Last updated: July 2026

At Experts On Call, we are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy describes how we collect, use, and disclose information that we obtain from visitors to our website and from our customers.

What information do we collect?

We may collect personal information from you, such as your name, email address, phone number, and other contact details, when you register on our website, submit a contact form, request a quote, or engage with our services.

We may also collect non-personal information, such as your IP address, browser type, operating system, and other technical details, when you visit our website. This information is used to improve the performance and functionality of our website.

How do we use your information?

We use your personal information to:

Provide you with the services you have requested, including connecting you with verified service professionals
Communicate with you about our services and your enquiries
Personalise your experience on our website
Improve our services and platform
Send you relevant marketing communications (with your consent)

How do we protect your information?

We take appropriate measures to protect your personal information from unauthorised access, use, or disclosure. We use industry-standard encryption and security technologies to protect your data.

Do we disclose your information to third parties?

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

When necessary to provide our services to you (e.g. sharing your enquiry details with relevant service providers)
As required by law or regulation
To trusted third-party service providers who assist us in operating our website and platform, subject to confidentiality obligations

Cookies and tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings.

Your rights and choices

You have the right to:

Access and update your personal information
Request deletion of your personal data
Opt out of receiving marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner

To exercise any of these rights, contact us at [email protected].

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. We will post the updated policy on our website and indicate the date of the latest revision.

Contact us

If you have any questions or concerns about this Privacy Policy, please contact us: